Frequently Asked Questions
HOW LONG DOES AN ORDER TAKE TO ARRIVE?
AUS ORDERS WITH FREE SHIPPING:
Please allow 5-7 business days for your order to be delivered. You can check your tracking number for updates or email us.
AUS ORDERS WITH EXPRESS SHIPPING:
Your order is a priority and will arrive within 1-3 business days.
INTERNATIONAL ORDERS:
Please allow 7-15 business days for delivery.
I'VE PLACED MY ORDER. WHAT HAPPENS NEXT?
CAN I MAKE CHANGES TO MY ORDER AFTER IT’S BEEN PLACED?
We do everything we can to ship orders ASAP, so if you there's a mistake with your order, please contact our support team ASAP. support@rozettabrand.au
CAN I CANCEL OR RETURN MY ORDER?
We do not currently offer returns or refunds, however we do offer exchanges for defective items.
You can request an exchange by emailing support@rozettabrand.au
WHICH PAYMENT METHODS DO YOU ACCEPT?
- All major credit cards, as shown at checkout
- PayPal: if you do not have an account yet, you can create one while shopping with us
- Apple Pay, Google Pay, Samsung Pay
Please note that your billing address must match the address on your credit card statement.